BRIGHTSTAR-CARE SPECIALIST HOSPITAL
Avu, Owerri West, Imo State.
VIRTUAL CONSULTATION TERMS AND CONDITIONS (MOU)
Welcome to the Brightstar-Care Specialist Hospital Virtual Consultation Service. This document constitutes a binding Memorandum of Understanding (MOU) between the Patient and Brightstar-Care Specialist Hospital.
By making payment and participating in the virtual consultation, you (the Patient) acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Scope of Service
* Nature of Service:* Virtual consultations involve online discussions with Brightstar-Care doctors to address medical concerns, review symptoms, and recommend relevant investigations (tests).
*Platform:
Consultations will be conducted via Zoom or WhatsApp Video/Audio Call, depending on the patient’s preference and device availability.
Duration: Each virtual consultation session is strictly scheduled for a maximum of 30 minutes.
Critical Cases & Escalation: Virtual consultations are not for emergencies. If a doctor deems a patient’s condition critical or requiring physical assessment, the patient will be referred to the hospital premises for further management.
2. Appointment Booking & Scheduling
Process:
Appointments are coordinated by the hospital’s Front Desk staff.
A consultation link and specific time slot will be issued based on the attending doctor’s availability.
Doctor Selection: Patients have the right to request a specific doctor of their choice.
This request will be granted subject to the specific doctor’s availability.
Pre-requisite:
No appointment will be finalized or fixed until this MOU is signed (or consented to via payment) and proof of payment is verified.
3. Financial Terms & Fees
Patients are required to pay the applicable fees prior to the scheduled consultation time.
| Consultation Type | Description | Fee (NGN) |
Initial Consultation | First-time virtual session or new medical complaint | ₦15,000
| Follow-up / Review | Review of results and follow-up within 2 weeks of initial session | ₦10,000 |
| Unscheduled/Fresh Session | Any consultation outside a scheduled 2-week follow-up | ₦15,000 |
| No-Show / Late Cancellation | Rescheduling fee if canceled less than 3 hours before | ₦5,000 |
> ⚠️ Strict No-Refund Policy: Please kindly note that there are no refunds once payment has been made.
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4. Cancellation and Rescheduling Policy
* Patients who cannot make their scheduled appointment must notify the hospital front desk, at least three (3) hours, before the appointment time.
*Failure to notify the hospital within this 3-hour window will result in the immediate cancellation of the appointment.
*To reschedule, an additional fee of ₦5,000 will be incurred.
# 5. Ancillary Services (Added Cost)
Laboratory & Diagnostics: If the doctor requests medical investigations, patients can either come to the hospital facility to carry out the tests, or request a hospital laboratory personnel to visit their location for sample collection.
Home/Offsite sample collection attracts an additional cost.
Ambulance Service:
For patients deemed critical or requiring urgent physical transfer to our facility, the hospital can provide emergency ambulance transportation.
*This service may or may not attracts an additional cost.
# 6. Roles and Responsibilities
* A. The Patient Must ensure a stable internet connection and a compatible device (smartphone/laptop) for the consultation.
*Must provide accurate, honest, and comprehensive medical history and information.
*Must ensure they are in a quiet, private environment during the call.
* B. The Hospital / Doctor
Will provide professional medical advice, guidance, and treatment plans based on the information provided.
* Will maintain strict medical confidentiality regarding all virtual interactions and patient data.
* 7. Official Payment Channels
All payments must be made directly to the hospital’s designated account below. Please do not pay into any personal accounts.
*Bank Name: Moniepoint Microfinance Bank
*Account Name: Brightstar Care Hospital
*Account Number: 8276286981
# 8. Acceptance and Electronic Consent
Payment of the agreed consultation fee shall be legally regarded as full consent and adherence to all the terms, conditions, and policies stated in this memorandum.
*Patient’s Acknowledgement:
By signing below or proceeding with payment, I acknowledge that I am fine with this arrangement and willing to go along with it.
Patient Name: __________________
Patient Signature: __________ Date: ______
Signed:
Management,
Brightstar-Care Specialist Hospital, Avu.
